FAQ - Frequently asked questions

At saxoboard.net you can order by telephone via our customer service or online on this website. You can also use our shower element configurator for your customised order.

The scope of delivery depends on the product and is shown on the respective product detail page.

Enter your details here and we will save your shopping basket for you without obligation. Your data will of course be treated confidentially and will not be passed on to third parties.

If you have any questions about the status of your order at saxoboard.net, please contact our customer service. Once your order has been dispatched, you will receive an e-mail to track your order.

If you have chosen to pay by e-payment (sofortüberweisung.de or PayPal), you must make the payment immediately afterwards, otherwise your order will not be completed and you will not receive an order confirmation from us by e-mail. In this case, please contact our customer service.

You can register as a dealer and receive discounts on our products. Contact us for large purchase quantities.

Your data is transmitted securely using SSL encryption. Your data will of course be treated confidentially and will not be passed on to third parties.

At Saxoboard.net you can choose from a variety of secure payment options. You can find a list of all payment options in our payment overview

Within Germany, delivery is free of charge for orders over 50 EUR.

The exact shipping costs for Germany, EU and non-EU countries can be found in our shipping costs overview.

You can find a detailed overview on the Payment and Shipping page.

You can specify a different delivery address when placing your order. P.O. boxes or packing stations cannot be delivered to.

The delivery time for your order may vary depending on the product. Tiled shower panels have an average delivery time of 7 days. Solid surface panels take approximately 14 days. The specific delivery time is shown on the relevant product details page once the product has been fully configured. 

Please note that some payment methods may cause a longer delivery time.

Post office boxes or packing stations cannot be supplied.

All elements are manufactured ex works. In rare cases, there may be delivery bottlenecks or queries regarding the configuration.

Yes, when shipping with our shipping partner, you will receive a number with which you can track the dispatch of your order. The prerequisite for this is that your order has already been dispatched.

If you provide a mobile phone number with your order, you will receive a text message from our shipping partner before delivery with information on the exact delivery time. You can then coordinate the delivery time individually with our shipping partner. Please also note the shipping costs

If you do not wish to receive the goods as soon as possible, but on a desired date, please enclose a message with your order (if sent separately by e-mail, please state the order number). For customised products, please note the minimum delivery times stated with the product. If you have any questions, please contact us before placing your order.

All details can be found on the page shipping costs.

Every customer receives an e-mail with a consignment number when the goods are dispatched. You can use this to contact the local delivery company directly. Of course, you can also ask us for information at any time. If the goods have not arrived within 3 days of receiving the dispatch notification, please contact us.

The Saxoboard headquarters and production facilities are located in Großenhain, Saxony. You can select self-collection in the order process. You can find our full contact details here.

No, we always ship ex works. However, fast deliveries throughout Germany and Europe are possible.

In principle, it is possible to cancel your order until it has been dispatched. Depending on the order status, we will only charge you a processing fee or the services provided to date.

Please contact our customer service to make cancellations.

Our aim is the highest quality and customer satisfaction. In the event that the delivered goods should have a defect, we would like to make the complaint process as simple as possible for you.

Please send us an e-mail with a description of the defect to the following address dispo@saxoboard.net or contact our customer service.

Our customer service will contact you as soon as possible after receiving your e-mail. Please note that defects must be reported to us immediately

Do you have any further questions or suggestions? Our customer service looks forward to hearing from you.

Please contact our customer service and we will take care of everything.

Secure shipping is required for returns. The dispatch of shower elements is time-consuming and cost-intensive, so please contact us if you have any complaints.

Spare parts can be ordered directly via our customer service.

Try out our shower element configurator for customised dimensions. We are happy to make customised products and other special requests. Customer service](category:c40a162085f6417e8c8330a1d66aebc7) is looking forward to your enquiry.

We will be happy to send you samples and specimens. Please contact our customer service.

Our colour samples are binding.

There is no measuring or installation service for our products. Most of the products are installed by private customers. The products are therefore very easy to install and are already sealed at the factory. We are also happy to provide telephone assistance on Sundays and public holidays. Contact our customer service.

• Installing, sealing and tiling the shower
• Montageanleitungen
• Measuring and planning a shower enclosure

The sealing fleece is ideal for mosaic and large-format tiles.

The mineral coating is even more stable and is recommended, for example, when tiling with small mosaic tiles and using a shower or wheelchair.

The epoxy resin coating serves as a substrate for a covering of concrete or decorative tiles with a thickness of 2-3 mm as well as linoleum.

The shower elements are 100% sealed and no additional sealing is required on the surface. This also applies to mineral and epoxy resin coatings.

The mineral coating is not compatible with the sealing fleece. Please order a sealing set here for complete edge sealing.

No. However, internal sealing corners are also recommended, as the edge projection must be cut into the corner area.

The moisture resistance is slightly higher compared to EPS. Further information on EPS and XPS rigid foam.

Vertical: Drain is routed directly under the shower into the floor

Horizontal: Drain is routed under the shower element to the side of the element, e.g. because the drain is on the wall.

The drain variants can be interchanged to a limited extent: For Standard, Smallline and Slimline with point drain, the drain variant (vertical/horizontal) can be exchanged. However, the installation height of the drain must remain the same for the standard shower element. Shower elements with channel can generally be exchanged.

central: drain position exactly in the centre of the shower element

decentralised: drain position offset from the centre. You can enter your personalised dimensions here.

With the corner drain, the drain is positioned exactly in the corner of the shower element with a distance of 6.5 cm from the edge to the centre of the drain.

With a decentralised drain position, you are free to decide where the drain should be. The minimum distance from the centre of the drain to the edge of the shower element is 12 cm.

Ensure a level and stable base. You can use our inexpensive substructure elements for this.

For further details, please take a look at our installation instructions and installation videos.

Specify the dimensions up to the ready-to-install wall and any adjoining floor (no unfinished dimensions). Also allow a gap of at least 5 mm on each side.

These shower elements are special customised products. The sketches are therefore always customised.

These cut edges are present, but very fine and only partially visible against the light, as different milling cutters are used here.

All tileable shower elements must have an additional surface. This can be tiles, but also a screed or linoleum surface. The flat acrylic shower trays are completely finished and do not need to be provided with an additional surface.

All tile sizes are possible.

The drainage capacity is usually sufficient. To be sure, please contact our customer service if you are dealing with special rain showers.